otterc.

Returns & refunds.

Changed your mind?

We do not offer refunds for a change of mind.

Wrong size?

If the size is wrong, you are eligible for a free refund. Contact hello@ottertrends.com with your order reference, the item and the size issue so we can arrange your refund and provide any return instructions.

How do I get help?

Email us before sending an item back so we can provide the appropriate instructions. For a damaged, defective or incorrect item, include a description of the issue and your order reference so we can help.

This policy does not limit any rights you have under applicable law.